Return Policy
Return Policy
At Mela Glow + Co, each item is handmade and artisanal, created with care in small batches. Because of the handcrafted process, slight variations in color, texture, or finish are natural and part of what makes every piece unique.
For this reason, we do not offer refunds or exchanges, except in the case of a defect.
Defective or Damaged Items
If your order arrives defective or damaged, please contact us within 7 days of delivery. Include your order number, a description of the issue, and photos of the item. After review, we will gladly provide a replacement or store credit.
Please Note
- Returns are not accepted for reasons related to personal preference, size, or minor variations in handmade details.
- All sale and discounted items are final sale.
- Customers are responsible for ensuring correct shipping information at checkout. We are not responsible for lost or misdelivered packages.
Thank you for supporting small-batch, artisanal craftsmanship. Every piece is made with intention, and your understanding helps us continue to create with care.
OUR values
Recognition
We honour the artisans who make the hand-loomed scarves; hand-carved wood and hand-woven bags. We are moved by the timeless creativity of craftsmanship that spans generations. We are inspired by the insistence of perfection among artisans around the globe: they maintain inherited techniques in the midst of new and fast-emerging technologies that seek to disrupt their centuries-old creative tools and ecosystems.